Frequently asked questions

FAQs

Thirty2give is a mobile application that connects students with experienced alumni virtually. It provides one-on-one mentorship sessions, offering personal and professional development through guidance and resources.

  • For Students: Download the app, create an account, and complete your profile. Then, select your area of interest to be matched with an alumni.
  • For Alumni: Download the app, create an account, and complete your profile. Specify your expertise and availability to mentor students.

An administrator at the university will match students with compatible alumni using a combination of profile information, areas of interest, and personal preferences.

A typical session includes discussions on your goals, challenges, and guidance from the alumni. Sessions may cover topics like career advice, skill development, and personal growth, depending on your needs.

Once matched with an alumni:

  1. Visit the alumni’s profile.
  2. Use the in-app calendar to view their availability.
  3. Select a suitable time and confirm the appointment.

Yes. If you feel that the alumni isn’t the right fit, you can request a rematch by contacting the university app administrator.

The session length is determined by the university and the agreement between the student and alumni.

All communication is conducted within the app through:
Text messaging: For quick questions and follow-ups.

If you encounter technical issues:

  1. Restart the app and attempt to reconnect.
  2. If the issue persists, contact the support team through the “Help” section in the app.

After each session, the app will prompt you to rate the session and leave feedback. Your input helps improve the platform and enhances future mentor-student matches.

Yes, mentors can manage multiple students using the app’s innovative mentoring tree. You can set your availability and manage your schedule to prevent overlapping sessions.

You can pause or stop mentorship by navigating to your alumni profile settings and selecting the “End session” option.

Yes, we prioritize data privacy. All personal information is encrypted and only accessible by you and your matched mentor. We follow industry-standard security protocols.

You can contact the support team by:

Additional queries? Get in touch with us at: